The procedures described in this section are open to any student seeking resolution for what he/she perceives to be unfair treatment in a student-to-student or student-to-employee interaction during his/her association with SCC. General grievance appeals concerning processes, disciplinary actions or alleged unjust or discriminatory treatment may be addressed through this process. Grade appeals are addressed through the Curriculum Grade Appeal Process. Grievances involving sexual harassment should be reported to the Executive Dean of Student Services (Procedure 2.7.1, Anti-Harassment.)

Informal Resolution

Within five business days following the event in question, the grievant must discuss the grievance with the individual who is perceived to be the source of the concern.

Formal Resolution

Step 1: In the event that the grievance is not resolved informally, the grievant must meet with the supervisor of the accused individual, against who said grievance has been filed, within five business days of the informal resolution meeting, and submit, in writing, a detailed explanation of the events or circumstances relevant to the grievance. This explanation should fully describe all aspects of the grievance, so it can be reviewed at every stage of the grievance process. Any necessary or pertinent documentation relevant to the grievance should be submitted with the written explanation.

The supervisor has up to five business days to conduct an investigation, which includes affording the accused an opportunity to provide a written response to said grievance. The supervisor is responsible for forwarding his/her written decision and all supporting documentation to the appropriate vice president/dean and the grievant. The grievant decision will be sent via official SCC e-mail, and documents will be sent by U.S. Postal Service.

Step 2: If the grievance is not resolved in Step 1, the grievant must contact the vice president/dean of the division in which the individual is assigned within five business days of receipt of the response from the supervisor and request a meeting to discuss the grievance. The five day period begins the day following the official SCC e-mail that was sent by the supervisor.

After meeting with the grievant, the vice president/dean has up to ten business days to conduct an investigation, which includes affording the accused and the supervisor and/or student an opportunity to provide a written response to said grievance. The vice president/dean is responsible for forwarding his/her written decision and all supporting documentation to all parties involved. The grievant copy will be sent via the official SCC e-mail system and the US Postal Service.

Step 3: If the grievant or the accused is not satisfied with the response from the vice president/dean, either individual may request a hearing by the Student Grievance Committee. The individual must complete a Request for Hearing form within five business days from the date that the official SCC e-mail was sent. The request for a hearing must be made to the Executive Dean of Student Services. The Executive Dean of Student Services will convene the Student Grievance Committee.

Student Grievance Committee for students enrolled in curriculum programs

The Grievance Committee is made up of one student from the Arts & Science Division and one student from the Technical Program Division, appointed by the Student Government Association, one SCC Ambassador appointed by the SCC Ambassador President, one faculty member appointed by the Faculty Senate, one Student Services staff member appointed by the Executive Dean of Student Services, and the Director of Student Services or his/her designee.

Procedures for the Student Grievance Committees

No one can serve on the Student Grievance Committee if they have any involvement in the grievance. The Executive Dean of Student Services will schedule a hearing within five business days of receipt of the Hearing Request form. Following the hearing, the committee will communicate the decision to the Executive Dean of Student Services and upon approval from the Executive Dean of Student Services, draft a response to the grievant within five business days. If the committee’s finding is not approved, the Executive Dean of Student Services will draft the response to the grievant. The decision of the Student Grievance Committee and Executive Dean of Student Services is final. The response will be sent to the grievant via the preferred method of communication. Copies of the decision will be provided to the President and all individuals involved in the grievance process.

Exceptions

  1. All parties will receive written notification of any deviation from specified time frame.
  2. The following exceptions apply if the accused is a vice president or dean. The Step 1 supervisor shall be another Vice President appointed by the President. Step 2 will be omitted in the event that the grievance is against a Vice President or dean. If the Executive Dean of Student Services is involved in the grievance, the individual will request a hearing through the President’s Office. In the event that the grievance involves the President, the grievance form is forwarded to the President’s executive assistant, who in turn forwards the grievance to the Chair of the Board of Trustees. The decision of the Executive Dean of Student Services ends the appeals process at the institutional level. If an action is not resolved through the SCC Student Grievance Process, students who are residents of North Carolina may file a complaint with the North Carolina Community College System. A complaint may be filed using the form below.

Student Grievance Form

North Carolina Complaint Form
The above form can be submitted to:
University of North Carolina General Administration
910 Raleigh Road Chapel Hill, NC 27515
Or email studentcompliant@northcarolina.edu

More information about this process can be found at Student Complaint Policy.

Southeastern Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). SACSCOC Complaint Procedures are available for review by all SCC students.