Account Setup/Password Reset

Before you can use SCC online services, you’ll need to set up your account. Once your account is activated, you can access your student email, Self-Service, Rams Online, and other SCC systems using your SCC credentials.

Complete the steps below to set up your SCC account or reset your password.

Setting Up Your Account

You’ll need your SCC username from your acceptance packet or acceptance email. Your SCC email address is your username followed by @rams.sccnc.edu.

1. Go to Microsoft’s password reset tool.
2. Enter your SCC email address.
3. Type the characters shown in the CAPTCHA image.
4. Click Next.
5. Select Email my alternate email.
6. Check that the alternate email address shown is correct.
7. Click Email.
8. Check your personal email for a verification code.
9. Enter the verification code.
10. Click Next.
11. Select Text my mobile phone. You can also select Call my mobile phone to receive a phone call instead.
12. Enter your mobile phone number, including the area code.
13. Click Text.
14. Check your phone for a verification code.
15. Enter the verification code.
16. Click Next.
17. Create a new password. Your password must:
    • Be at least 14 characters long
    • Not include your account name
    • Not include more than two letters in a row from your full name
    • Include at least three of the following:
      • Uppercase letters: A-Z
      • Lowercase letters: a-z
      • Numbers: 0-9
      • Special characters such as @, #, %, :, -, !, &, { }, ~, “, `, ‘, <, >, +, =, [ ], *, or $.
18. Enter your new password again to confirm it.
19. Click Finish.

Next Steps

The first time you sign in, you’ll be prompted to set up multi-factor authentication (MFA) to help protect your SCC account. Once you’ve completed MFA, you can access your SCC student resources.

Reset Your Password

Before resetting your password, review the steps below. Password resets are limited to once every 24 hours, so it’s important to understand the process before you begin.

Follow these steps to reset your password:

1. Open Microsoft’s Password Reset Tool.
2. Enter your SCC email address.
3. Type the characters shown in the CAPTCHA image.
4. Click Next.
5. Select Email my alternate email.
6. Check that the alternate email address shown is correct.
7. Click Email.
8. Check your personal email for a verification code.
9. Enter the verification code.
10. Click Next.
11. Select Text my mobile phone. You can also select Call my mobile phone if you would rather receive a phone call.
12. Enter your mobile phone number, including the area code.
13. Click Text.
14. Check your phone for a verification code.
15. Enter the verification code.
16. Click Next.
17. Create a new password. Your password must:
    • Be at least 14 characters long.
    • Not include your account name.
    • Not include more than two consecutive characters from your full name.
    • Include at least three of the following:
      • Uppercase letters (A-Z)
      • Lowercase letters (a-z)
      • Numbers (0-9)
      • Special characters such as @, #, %, :, -, !, &, { }, ~, “, `, ‘, <, >, +, =, [ ], *, or $.
18. Enter your new password again to confirm it.
19. Click Finish.
20. Wait for the confirmation message letting you know your password has been reset successfully.

Need help?

If you’re having trouble activating your account, resetting your password, or signing in, call (910) 642-7141 and ask to be transferred to the SCC IT Department.