Southeastern Community College provides technical support for students using SCC technology, Rams Online, and other technology required for courses. Not sure who to contact? Use the information below to find the appropriate support.
Technical Support
To help us better understand your issue, please provide as much information as you can about what is happening. For example, you may be asked for:
- The course you are taking, if applicable
- What you were trying to do
- What happened or what you see on the screen
- The device, browser, or application you are using
- A screenshot of an error message, if available
Never send your SCC password by email or include it in a screenshot.
What Do You Need Help With?
Select a topic below to see who to contact and what kind of support is available.
Information Technology can help with:
- Setting up your SCC account
- Resetting your SCC password
- Problems accessing your SCC account
- SCC email access
Get Support
Call (910) 642-7141, press 7 for Technology Support, then press 1 for help activating your student account or email.
Distance Learning provides support for Rams Online, SCC’s learning management system.
Distance Learning can help with:
- Accessing Rams Online
- Accessing your online courses
- Navigating Rams Online
- Finding assignments and course materials
- Accessing quizzes and tests
- Using Rams Online course tools
- Other Rams Online/Moodle questions
Get Support
Call (910) 642-7141, press 7 for Technology Support, then press 2 for help with Rams Online.
Having trouble logging in? If you need to set up your SCC account or reset your SCC password, use the SCC Account, Password & Email section instead.
Some SCC courses require students to use online platforms, software, or courseware provided by companies outside of SCC.
For technical problems with these products, contact the company’s technical support directly. Your instructor may also provide specific instructions for accessing or getting help with required courseware.
Cengage Learning
Technical Support: 1-800-354-9706
Visit Cengage Technical Support
Class for Web (formerly Class Collaborate)
Support is available through online chat.
Visit Class for Web Support
McGraw Hill
Technical Support: 1-800-331-5094
Visit McGraw Hill Technical Support
Norton (W.W. Norton)
Support is available online.
Visit W.W. Norton Technical Support
Pearson Education
Support is available online.
Visit Pearson Technical Support
Respondus LockDown Browser
Visit Respondus Technical Support
ATI TEAS
Issues launching or completing an exam:
Call 1-844-956-2790. This number is available during exam hours and for remote ATI exams.
General customer support before exam day:
Call 1-800-667-7531.
If you’re not sure where your issue fits, call (910) 642-7141 and press 0 or remain on the line for assistance.